Returns & Exchanges Policy
We want you to be happy with your gear—but we also expect returns to be fair and reasonable.
30-Day Returns
You have 30 days from receiving your order to request a return.
To be eligible, items must be:
- Unused and unworn
- In original condition, with tags attached
- In original packaging
- Accompanied by proof of purchase
How to Start a Return
To request a return, please use our Returns Form
link
or contact us at thepack@scruffydog.online.
Items sent back without prior approval will not be accepted.
Return Shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
- If your item is faulty, damaged, or incorrect, we will cover return shipping
Damaged or Incorrect Items
Please inspect your order upon arrival and contact us immediately if there are any issues.
Exchanges & Sizing
Need a different size or colour?
Start a return and place a new order once approved—we’ll process your refund once your item is received.
If your preferred size or colour is out of stock, contact us at thepack@scruffydog.online with your order number. We’ll let you know if a restock is coming or help you find the best alternative.
Non-Returnable Items
We do not accept returns on:
- Sale items
- Gift cards
- Custom or personalised products
Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If approved, refunds are issued to your original payment method within 10 business days.
We stand by our gear—if something’s not right, we’ll work with you to sort it out.
Returns FAQ
What if my size is out of stock?
Email us at thepack@scruffydog.online and we’ll help with restock info or alternatives.
Who pays for return shipping?
Customers cover return shipping unless the item is faulty or incorrect.
How long do I have to return?
30 days from delivery.
When will I receive my refund?
Within 10 business days after approval.